I was checking out a number of blogs today when I popped onto 'Julie Says':
http://juliescott.blogspot.com/
She told a highly amusing tale and wanted to hear stories from other bloggers. That got me thinking back to a morning not so long ago - well, eighteen years ago - when I was unhappily working for a chartered accounting firm in Toronto. I'd been with the company for a few days, had no prior experience as a receptionist and was soon to leave it for the far more comfortable world of live theatre. Ushering, to be exact. Not that different from being a receptionist except there was no phone involved (those who know me find my phone phobia amusing.) Also, my theatre work day started at the more reasonable hour of 6 pm, rather than the ungodly office hours of 8 am - 4 pm. (shudder)
But back at the drafty reception area, which had the warmth of a medieval castle minus the tapestries, I stoically faced the switchboard. In those youthful days I thought there was nothing at which I couldn't excel. I didn't appreciate then that it would take surviving all the darkest days of the next twenty years to really prepare me for a position on the front desk.
Mornings at this office were fairly busy on the switchboard as the chartered accountants called in from whichever client's office they happened to be working that day. Some of my calls were from our own CA's, some from the public. I answered the calls in quick succession:
"Good morning, Shwartz Levitsky Feldman, can I help you?...One moment please." Put the caller on hold. Tranfer if the CA was in the office. This was before voice mail was a big thing.
In the middle of this I'd have the CA's calling for the head honchos. "Can you hold please?" Then I'd put them through if Schwartz, Levitsky or Feldman were in.
One morning when I still wasn't quite awake - sometime before noon - I had a CA that I put on hold while I answered a few other outside calls. When I got back to him, I said in my lovely professional receptionist voice, "Schwartz Levitsky Feldman, can I hold you?"
Luckily, this only solicited a giggle from our accountant. But it convinced me that I'd better take the ushering job before I said something similar to one of the partners. That, and the fist fight that erupted in the board room over a hostile takeover while I cheerily answered more calls.
Funny story, anyone?
Showing posts with label Receptionist woes. Show all posts
Showing posts with label Receptionist woes. Show all posts
Saturday, April 7, 2007
Did I Ever Tell You The One About...
Posted by Julia Phillips Smith at 7:28 PM 5 comments
Labels: Receptionist woes
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